For Our Outpatient Surgery Patients
Before Your Surgery
Registration and TestingAll paperwork and medical testing are completed in advance of the procedure. Medical tests are usually done at Cortland Regional Medical Center or at an off-site location. Your physician's office will schedule an appointment for your pre-admission testing within seven days of your procedure.
Where to Park
The most convenient parking is in the Outpatient Surgery parking lot on the corner of W. Main St. and Homer Ave. Additional parking is available across the street in the W. Main St. parking lot. All parking is free of charge.
What to Expect
The registration and testing procedure involve several steps:
- Please report to registration on the third floor (use Outpatient Surgery entrance).
- You will be asked to verify all information and complete other forms as necessary.
- You will be interviewed by a registered nurse. The nurse will review your medical history, discuss what will happen on the day of your surgery, and give you any special pre-operative or post-operative instructions. All questions you have will be answered.
- You will speak to the anesthesiologist.
- You will have several standard medical tests, plus any other special tests your doctor has ordered.
- You may eat or drink what you like before these tests unless your doctor tells you otherwise.
- Other consultations that may be necessary will be arranged in the same area and may include: social work services, financial counseling, or rehabilitation services.
- Your insurance card, if you have health insurance coverage.
- If the patient is 18 years old or younger, a copy of his/her immunization records is required.
The Day Before Surgery
- Drink extra fluids the evening before surgery. You may have your regular diet up to midnight (unless your physician has placed restrictions on you).
- Plan to get a good night's sleep before surgery. You should shower and wash your hair the night before or morning of surgery
Day of Surgery
- Be sure to wear loose comfortable clothing that is easy to get on and off.
- Do not wear make-up, jewelry, or nail polish.
- Leave all valuables (money, checkbook, credit cards) at home.
- Do not chew gum, eat hard candy, or smoke cigarettes.
Our Pledge to You
What can you expect from us? We are committed to providing high quality health services that meet your needs. We want you to know what you can expect from us:- prompt, courteous and considerate service
- to be addressed as you wish
- to receive adequate notice of your appointment or admission
- to know the names of those people who are caring for you
- to be kept informed of delays when they arise
- to be informed about any treatment proposed and of the risks involved or of alternative treatments available before you decide whether you will agree (consent) to treatment
- training, and to be assured that your decision will not affect the care you receive
- to be informed in timely fashion of your time of discharge or transfer so that arrangements can be made for your return home and, if necessary, for your continuing care
- to be treated in clean and comfortable surroundings
- for your opinions about the care you receive to be listened to and respected
- for any complaint you make to receive respectful and prompt attention
Patient Responsibilities
At Cortland Regional Medical Center, providing you with quality health care is our main goal. Thank you for choosing us. To help us better care for you, we ask that you...
Tell us as much as you can about:
- Your illness- present
- Your pain-present and past
- Hospitalizations
- Your medicines
- Immunizations
- Other health matters
Talk with your doctor or nurse about changes in how you feel. Tell them how well your pain is being relieved. Tell them how well you understand your treatment plan and your pain management plan.
Follow instructions
Getting well depends on it! If you have questions, just ask. Follow the treatment plan that you and your doctor have made.Tell the Doctor or Nurse if you want to refuse treatment
Be sure to tell your doctor or nurse if you are going to refuse a treatment or procedure.Follow hospital rules and treat others with respect
You deserve respect. So do the staff, other patients and visitors. Please control noise and the number of visitors you have. Be respectful of others belongings and hospital property.Your Hospital Bill
Cortland Regional Medical Center is committed to caring for patients, regardless of their ability to pay for services. Hospital expenses can be daunting, especially to those who do not have insurance to pay for them. That is why we have trained financial counselors to help you understand your financial responsibility and the payment options available to you.
Patients are responsible for paying their hospital bills, even if they have inadequate medical insurance, or no insurance at all. Payment plans are available to all patients. In addition, CRMC financial counselors can help patients find other ways to pay for their medical care. Our on-site facilitated enroller can assist eligible patients with enrollment in healthcare insurance programs such as Medicaid, Child Health Plus, or Family Health Plus.
Some patients may be eligible for financial aid. CRMC financial counselors can review a patient’s income and resources to help determine if full or partial financial aid is available.
Our financial counselors are happy to answer any questions you may have. They can be contacted at (607) 756-3530, Monday through Friday 8:00 a.m.–4:00 p.m.
Visitor Information
Visiting Hours
Guidelines are provided for visiting hours in order to provide proper rest and comfort of patients, while supporting the need for families/friends to be with the patient.ICU/Telemetry, Medical/Surgical Units, and Maternity......8:00 a.m. - 8:00 p.m. daily
*Flexibility with the above visiting hours will be given to families who find these hours inconvenient. Families/friends will be asked to discuss their needs with the nurse manager/nursing supervisor or charge nurse so other arrangements can be made.
Hospitality Shop (coffee shop/gift shop)
The Hospitality Shop is in the main lobby of the hospital.Shop hours:
Monday – Friday 9:15 a.m. to 4:30 p.m. & 7:00 p.m. to 8:30 p.m.
Saturday – 11:00 a.m. to 4:00 p.m.
The Coffee Shop offers a breakfast & lunch special each day, plus many favorite food items. Also included on the daily menu are homemade soups and desserts. Prices are reasonable and all tips go toward teenage volunteer scholarships.
The Gift Shop offers a variety of silk & fresh flowers, balloons, infant items, boutique items, toys, and greeting cards. All proceeds from the hospital gift and coffee shop are donated to the hospital to be used for renovations or for purchasing state of the art medical equipment.
Hospital Cafeteria
Located on the first floor of the hospital, the cafeteria offers complete breakfast, lunch and dinner selections daily. Hours of operation:Monday - Friday 7:00 a.m. to 2:00 p.m.; 4:00 p.m. to 6:30 p.m.
Saturday - Sunday 8:30 a.m. to 1:30 p.m.; 4:00 p.m. to 6:30 p.m.
Chapel
The chapel, which features a stain glass window, is located on the first floor of the hospital down the hall from imaging's waiting area and across from the ATM machine and vending machine area. It is available to you, your family and friends for quiet meditation 24 hours a day.No Smoking Policy
Effective March 1, 2006 smoking is no longer permitted on any property owned by Cortland Regional Medical Center. This includes buildings, parking lots, driveways, sidewalks, and within personal vehicles parked on hospital property. The ban also extends beyond the main medical center campus to its off-site locations, Home Care Services located 160 Homer Avenue, and the Outpatient Service Center on Route 281.